Bespoke Improvements ("we", "our", or "us") is committed to protecting the privacy of individuals and handling personal information responsibly, in line with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with Bespoke Improvements, including when you use our website, request a quote, or engage our services.

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1. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our products and services or respond to your enquiries. This may include:

• Your full name

• Contact details (phone number, email address, property address)

• Information about your property to assist with quotes or installations

• Payment details (if applicable)

• Any information you voluntarily provide to us during enquiries, consultations, or via our website

In some cases, we may collect information from publicly available sources or third parties, such as social media platforms or service providers.

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2. How We Collect Personal Information

We collect personal information in various ways, including:

• When you request a quote, consultation, or service from us

• When you communicate with us via phone, email, or through our website

• When you provide feedback or participate in surveys

• When you interact with our social media accounts or online advertisements

• From publicly available sources where permitted

We only collect sensitive information (such as health or accessibility information) with your consent, and only when necessary to deliver our services.

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3. How We Use Your Personal Information

We use your personal information to:

• Provide our products and services, including quotes, installations, and after-sales support

• Communicate with you regarding your enquiry, booking, or project

• Improve our products, services, and customer experience

• Send promotional material, special offers, or updates (unless you opt out)

• Meet legal obligations or resolve disputes

We may also use your information for direct marketing, but you can opt-out of these communications at any time.

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4. Disclosure of Personal Information

We may share your information with third parties who assist us in delivering our services, including:

• Professional installers or subcontractors working under Bespoke Improvements

• IT, cloud storage, and website service providers

• Marketing platforms or agencies assisting with communications

• Government or regulatory bodies where required by law

We take reasonable steps to ensure these third parties comply with privacy obligations.

In some cases, service providers may be located outside Australia. By engaging with us, you consent to your information being transferred overseas where necessary for service delivery.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your experience and analyse website traffic. Cookies are small text files stored on your device to remember preferences or track site usage.

We may use services like Google Analytics to collect data about website traffic, which does not personally identify individuals. You can disable cookies via your browser settings, but some features of our website may not function as intended.

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6. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorised access, misuse, or loss. These include:

• Secure electronic storage and password protection

• Staff training on privacy obligations

• Restricting access to personal information to authorised personnel only

When your information is no longer needed for business purposes, we will securely destroy or de-identify it, unless required by law to retain it.

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7. Access to and Correction of Your Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or outdated. To make a request, please contact us using the details below.

We may require proof of identity before processing your request.

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8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The updated version will be published on our website, with the date of the latest revision shown at the top of the page.

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9. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact:

Email: info@bespokeimprovements.net
Phone: 0400 020 850

We will respond to your enquiry promptly and take reasonable steps to resolve any concerns.